Crisis Communication
Starting at $7,500We build the plan before you need it, support you while it is happening, and help you learn from it afterward.
Before
- Risk review of likely scenarios
- Holding statements and templates
- Approval paths and a contact list
- Tabletop exercises with your team
During
- Message drafting and review
- Channel plan for every update
- Talking points for leadership
- Tracking resident questions
After
- Review of what worked
- Updates to the plan and templates
- Follow-up messages to residents
- Training on the lessons learned
Campaigns that start with residents and end with results you can report.
Public awareness, recruitment, program launches and community storytelling, carried across transit and billboard placements, social media, video, newsletters and events.
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01
Insight
Who needs to hear this, what they believe now, and where they already get their information.
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02
Ideas
One clear message, the story behind it and the channels that reach each audience.
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03
Implementation
Creative, placements, a calendar and approvals, coordinated across every department involved.
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04
Impact
Measures set before launch and a short report afterward, so the next campaign starts smarter.
Need one piece? Start with a single program.
Each program started as working infrastructure in local government. We adapt it to your size, your tools and your approval process, then train your staff to run it.
Resident Newsletter Program
A countywide or citywide newsletter residents subscribe to and open, with special editions for the issues that matter most.
- One managed account with clear access for every department
- Templates, a publishing calendar and a list growth plan
- Special edition playbook and staff training
Communications Intake & Workflow System
A single front door so departments bring communications requests in early, with the right priority and the right approvals.
- A tiered intake model that sorts requests by priority
- Request forms, routing and tracking in Monday.com and Power Automate
- Department rollout and training
Crisis Communication
A plan your team can use in the first hour, built and practiced before anything happens.
- Holding statements, approval paths and a contact list
- Channel plan and talking points for leadership
- A tabletop exercise with your team
Event Planning & Communications System
Signature events planned, promoted and documented the same way every time: State of the County addresses, employee town halls, community festivals and days at the capitol.
- Event request, approval and planning workflow
- Timeline, vendor checklist and run-of-show templates
- Promotion plan, day-of coverage and follow-up communications
Digital Accessibility & Communications Program
Standards and training so everything your office publishes meets ADA Title II expectations.
- Review of newsletters, documents and social posts
- Accessible templates and a pre-publish checklist
- Staff training for every department
Training your staff can use the next morning.
Our trainings are designed by someone with a master's degree in adult education who has worked with government teams on newsletters, accessibility and social media. Every session is hands on, built around your own tools and your own content, and comes with materials your team keeps.
Delivered on site or online, for one department or several at once.
See AI training for government teams, from $2,500 a session- Crisis communications tabletopYour team works through a realistic scenario using your own plan.
- Accessible content for communicatorsHeadings, alt text, captions, color contrast and accessible documents.
- Newsletters that residents openBuilding, writing and sending department newsletters in Constant Contact.
- Social media for departmentsVoice, approvals, scheduling and responding to residents.
- Train the trainerPrepares department liaisons to teach the rest of their team.
Find the right program for your office.
Thirty minutes. Tell us how your office communicates today and what worries you most. We will tell you where we would start.